Refund policy

Overview

At Halcon Pharma, we strive for complete customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines the conditions under which you can return items and request a refund.

Return Eligibility

You may return products within 7 days from the date of delivery under the following conditions:

• Unopened Items: Products must be in their original, unopened sealed packaging.
• Defective or Damaged Items: If your product arrives damaged or defective, please contact us within 3 of receipt.
• Health and Hygiene Products: For health and hygiene reasons, opened items, such as serums or face washes, are not eligible for return unless they are defective.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at conatct@halconpharma.com  to request a return authorization.
2. Return Instructions: Once authorized, we will provide you with instructions on how to return your item.
3. Packaging: Ensure the item is securely packaged to prevent damage during return shipping.

Refund Process

Refunds will be processed as follows:

• Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria.
• Refund Method: Approved refunds will be processed within 3 and will be issued to your original payment method.
• Shipping Costs: Please note that shipping costs are non-refundable, and you will be responsible for return shipping unless the return is due to a defect or error on our part.

Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us:

Halcon Pharma
Email: contact@halconpharma.com